Shipping & Returns

Shipping policy

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Free shipping on orders over $50

Shipping option

Estimated delivery time

Price

Flat Rate USPS

2-4 Business Days

$8.99

Local delivery

Coming Soon

In-store pickup

Coming Soon

 

International Shipping

Coming Soon

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

If you haven’t received your order within 5 business days of receiving your shipping confirmation email, please contact us at jentellelips@gmail.com with your name and order number, and we will look into it for you.

Click here to navigate to USPS tracking

Shipping to P.O. boxes

No Restrictions

Refunds, returns, and exchanges

We accept returns up to 7 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at jentellelips@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at jentellelips@gmail.com.